Terms & Conditions

By participating in the Promotion, you are agreeing to these Terms and Conditions. A full copy of these Terms and Conditions is published at www.hisense.co.uk/review-to-win.

1. The Promoter

1.1 The Promoter is: Hisense UK Limited of Unit 2 Meadow Court, Millshaw, Leeds, England, LS11 8LZ.

2. The Promotion

2.1 The title of the promotion is “Hisense ‘Review to Win’ Prize Draw”.

3. Key Conditions of the Promotion

3.1 The Promotion is an offer by the Promoter, allowing a participant to be entered into a prize draw if, during the period 1 February 2023 to 30 November 2023 (inclusive) (the “Promotion Period“), they (i) purchase a new Hisense product (“Qualifying Product“); (ii) register their product warranty and validate the purchase of the Qualifying Product online; and (iii) submit a review of that Qualifying Product via the link to the review site operated by Bazaarvoice, Inc (“Bazaarvoice“) in accordance with these Terms and Conditions.

3.2 The Promoter will run a total of ten (10) separate monthly prize draws during this Promotion. One prize draw will take place for each month of the Promotion Period (“Monthly Prize Draw“). Each Monthly Prize Draw will select one winner, who will receive the prize referred to in Section 6 of these Terms and Conditions.

3.3 Provided that your review has been submitted in accordance with these Terms and Conditions and any terms and conditions imposed by Bazaarvoice:

3.31 it will be eligible for entry into this Promotion regardless of whether it is positive, negative, or neutral; and

3.32 the content of the review will have no bearing on the selection of winners (which will be at random).

3.4 All entries must be submitted online in accordance with Section 5 below between 1 February 2023 and 30 November 2023. The Monthly Prize Draw that you are entered into will depend on when you submit the review.

3.5 Prizes will only be issued once the winning entry has been verified in accordance with these Terms and Conditions. Proof of purchase may be required, including verification of a valid product serial number for the Qualifying Product you have purchased.

3.6 You may make multiple claims, however each claim must relate to a different purchase of a Qualifying Product.

4. Eligibility Requirements

4.1 The Promotion is open to residents of the UK who are aged eighteen (18) or over.

4.2 The Promotion is not open to employees of the Promoter or its holding or subsidiary companies or agents or members of their immediate families or households or to anyone involved in the administration of the Promotion.

4.3 This is a consumer only promotion. Any purchases of the Qualifying Products on a trade or wholesale basis are excluded from the Promotion.

4.4 Any purchases of Qualifying Products as graded goods, ex-display goods, seconds or where they are otherwise known to be imperfect goods, or as replacements, are excluded from the Promotion.

4.5 All reviews submitted for entry to this Promotion must be honest and genuine. You will not be eligible to enter this Promotion if your review is found to be fake or fraudulent, for example where you have cancelled/requested a refund of your order before you have received it and been able to complete an honest and genuine review.

4.6 This offer cannot be used in conjunction with any other offers, promotions or voucher codes made by the Promoter or its Group which are running during the same period.

4.7 In entering the Promotion, you confirm that you are eligible to do so and you represent that all information provided by you (including the review you provide in your entry to the Promotion) is complete, honest and genuine to the best of your knowledge and belief.

4.8 The Promoter may require you to provide proof that you are eligible to enter the Promotion as well as proof of your identity.

5. How to Enter

5.1 To enter the Promotion, you must firstly purchase a Qualifying Product during the Promotion Purchase Period.

5.2 You must then visit the Promotion portal at www.hisense.co.uk/review-to-win where you can register your product warranty and validate your purchase. When registering your product warranty, you will be required to provide your full name, address, phone number, email address, details of a valid Hisense product code, Hisense product serial number and purchase date for the Qualifying Product you have purchased, as well as details of the retailer from whom you purchased the product. Proof of purchase must also supplied if requested by the Promoter and must be in the form of a copy of an original receipt for the purchase of a qualifying product during the Promotion Period. Copies of deposit receipts and/ or order confirmations will not be accepted as proof of purchase. You may also be asked to provide proof of identity (such as a copy of your passport or driving licence).

5.3 Once you have registered your product warranty and validated your purchase, you will then be shown a ‘pop-up’ window containing a link to complete a review your Qualifying Product (“Review“) on the review site operated by Bazaarvoice. You will also be sent an email containing the relevant link in case you would prefer to complete the review at a later time, however, please note that you must complete the Review before the end of the Promotion Period.

5.4 Successful entries will only be accepted (and Prizes issued) where: (i) a participant has purchased a Qualifying Product during the Promotion Period; and (ii) a participant has completed the online registration and validation process at www.hisense.co.uk/review-to-win providing all requested information; and (iii) a participant has completed a Review in accordance with these Terms and Conditions and any applicable terms and conditions imposed by Bazaarvoice; and (iv) a participant has, if requested, supplied a valid proof of purchase and proof of identity, in a form satisfactory to the Promoter.

5.5 The Promoter encourages Participants to provide honest and genuine Reviews of its products. All Participants who submit Reviews in accordance with these Terms and Conditions and the terms and conditions of Bazaarvoice will be eligible for entry into this Promotion, regardless of whether they give a positive, negative, or neutral review of the Qualifying Product concerned. Winners will be selected at random, and the content of the Review will have no bearing on your chances of winning (save that you may be disqualified from the Promotion if your entry is in breach of these Terms and Conditions or the terms and conditions of the third-party review site).

5.6 Only participants who have purchased a Qualifying Product between 1 February 2023 and 30 November 2023 and submitted their entry by 30 November 2023 will be eligible to participate in the Promotion.

6. The Prize Draws

6.1 The Promoter will run a separate prize draw in respect of each month of the Promotion Period. This means that there will be a total of ten (10) separate prize draws, each with one winner.

6.2 At the end of each month of the Promotion Period, the Promoter will identify and collate all entries that were received during that month. For these purposes, an entry will be deemed to have been received when you have completed all the steps set out in Section 5 (‘How to Enter’) above, i.e., following successful submission of your Review. The Monthly Draw that you will be entered into will be determined based on when your Review has been validly submitted and received. Any Reviews submitted after midnight (00:00) on 30 November 2023 will not be eligible to participate in the Promotion.

6.3 Hisense will then carry out the prize draw for each month of the Promotion Period within ten days of the end of the month to which the draw relates, as summarised in the following table:

6.4 The winner of each prize draw will receive the Prize detailed in the table above.

6.5 Winners will be chosen by a random draw performed by a computer process. Winners will then be contacted using the email address and/ or telephone number provided with their entry. Winners must respond accepting the prize and provide all information and details required by the Promoter within thirty (14) days of being informed that they have won a Prize.

6.6 If a winner does not respond or accept the Prize or provide proof of purchase or other required information and details, within the periods detailed, then the Promoter reserves the right to treat the Prize as forfeited and to select a new winner in accordance with the process described above.

6.7 The Promoter reserves the right to carry out investigations and/ or take such other action as may be reasonable under the circumstances, to protect itself from fraudulent and/ or invalid entries, including (without limitation), by requesting claimants to provide additional information and/ or documentation in support of their entry and/ or by seeking verify and or validate information and/ or documentation provided with Bazaarvoice and relevant third parties (including retailers). The Promoter reserves the right to reject any entries which (in its reasonable opinion) may be fraudulent or invalid. Where the Promoter has reasonable grounds to believe that a fraudulent or invalid entry has been made, the Promoter reserves the right to refer the matter to any applicable law enforcement authorities.

6.8 The Promoter cannot accept responsibility for problems arising from entrants providing incorrect or out of date contact information with their Promotion entry. If prizes are sent to the wrong address due to incorrect information provided by the winner, they will only be reissued to the winner if and after they have been returned to the Promoter.

6.9 For help with claim applications claimants should visit www.hisense.co.uk/review-to-win.

7. Prizes

7.1 The Prizes stated in Section 6 above are subject to availability and non-transferable and the Promoter reserves the right to substitute these Prizes with similar prizes of equivalent or greater value. No cash alternative will be offered or given.

7.2 Prizes are inclusive of delivery within the mainland UK, which excludes Northern Ireland and the Scottish Highlands. No other costs or expenses, including costs of installation, will be covered by the Promoter, or included in the prizes and winners must make their own arrangements in this regard.

7.3 The Promoter will arrange to dispatch the Prizes to the relevant winners within thirty (30) days of the winner being selected and their entry being verified by the Promoter.

8. General Conditions

8.1 The Promoter will not accept responsibility for Promotion entries which are lost, delayed in transit, misdirected or which otherwise do not reach the Promoter, as a result of any equipment failure, technical malfunction, systems, satellite, network, server, computer hardware or software failure of any kind, except in cases of negligence, fault or deliberate act or omission of the Promoter or its agents.

8.2 The Promoter will not accept responsibility for any Promotion entries which are rejected or cannot be verified within the required timeframes or for any other issues, due to the provision by a Participant of incorrect or incomplete information or contact details.

8.3 This promotion and these Terms and Conditions do not affect your statutory rights. Faulty and defective products and products which are subject to consumer credit and distance selling transactions can be returned to the retailer for a replacement or refund, as provided for, and in accordance with, the laws in force in the country of purchase.

9. Data Protection

9.1 The Promoter is the controller of all personal data collected via the claim portal (at www.hisense.co.uk/review-to-win) and included in Promotion entries. The Promoter will only process your personal data for the purposes of running the Promotion, verifying and handling entries and fulfilling claims, dealing with disputes, investigating fraud and invalid entries and (if you consent) for marketing purposes.

9.2 The Promoter engages various service providers in relation to the Promotion. In particular, the Promoter uses the services of Bazaarvoice, Inc. (acting as a processor) as a provider of hosted online customer feedback services (i.e. the collection of Reviews for this Promotion) along with associated consulting and support.

9.3 Please refer to our Privacy Policy at www.hisense.co.uk/review-to-win for further information as to how the Promoter will process your personal information in connection with this Promotion.

10. Publicity

10.1 The Promoter must either publish or make available information that indicates that a valid award took place. To comply with this obligation the Promoter will send the surname and county of the Prize winners to anyone who emails promotions@hisense.co.uk within one month after the closing date of the Promotion Period. If you object to any or all of your surname, county and winning entry being published or made available, please contact the Promoter. In such circumstances, the Promoter must still provide the information and winning entry to the Advertising Standards Authority on request.

10.2 Winners may be asked to participate in publicity related to the Promotion which may include the publication of their name and photograph in any media.

11. Intellectual Property

11.1 The Promoter does not claim any rights of ownership in any Review that you provide. Accordingly, you will retain ownership of all copyright and other intellectual property rights (if any) in the Review. However, by participating in the promotion you agree to grant the Promoter a non-exclusive, worldwide, royalty-free, irrevocable licence, for the full period of any intellectual property rights in the Review, to use, display, publish, transmit, copy, edit, alter, store, re-format and sub-licence the Review for the purposes of market research, administering the promotion and generally for marketing purposes.

12. General

12.1 If there is any reason to believe that you have breached these terms and conditions, or any terms and conditions imposed by Bazaarvoice, the Promoter reserves the right, at its sole discretion, to exclude you from participating in the Promotion (or any similar future promotions) or from submitting claims or using the online Promotion portal.

12.3 The Promoter reserves the right to suspend or cancel the Promotion and/ or to amend these Promotion Terms and Conditions at any time where (in its reasonable discretion) it considers it to be desirable or necessary to do so or where this is necessary due to circumstances beyond its reasonable control.

These Terms and Conditions shall be governed by English law, and the parties submit to the non-exclusive jurisdiction of the courts of England and Wales.

These Terms and Conditions were last updated on 23 January 2023.