By participating in the Promotion and/ or submitting a claim, you are agreeing to these Terms and Conditions. A full copy of these Terms and Conditions is published at https://tvupgrade2021.hisensepromotions.co.uk/.

1. The Promoter

1.1 – The Promoter is: Hisense UK Limited of Unit 2 Meadow Court, Millshaw, Leeds, England, LS11 8LZ.

2. The Promotion

2.1 – The title of the promotion is “Hisense AW2021 TV Upgrade Cashback Promotion”.

3. Key Conditions of the Promotion

3.1 – The promotion is an offer by the Promoter, allowing a participant to claim a cashback sum if they have purchased a “Qualifying Product” from a “Participating Retailer” during the period 08 September 2021 to 05 October 2021 (inclusive) (the “Promotion Purchase Period“).

3.2 – Participating Retailers are listed in ANNEX 1 to these Terms and Conditions. Qualifying Products must be purchased directly from the Participating Retailer’s own physical or online stores. Purchases (even from Participating Retailers) via a third party’s owned or operated auction sites or marketplace sites (such as eBay and Amazon Marketplace) will not qualify. If the Participating Retailer is Amazon they must be the seller of the Qualifying Product.

3.3 – The Qualifying Products are detailed in ANNEX 2 to these Terms and Conditions.

3.4 – As part of the claim process, you will be required to submit a photograph of your current television along with its model name, manufacturer and age.

3.5 – The cashback amount will range from £50 to £500 depending on the Qualifying Product purchased as detailed in ANNEX 2.

3.6 – Claims for cashback sums cannot be submitted until 28 days has elapsed since the Qualifying Product was purchased and all claims must be submitted online in accordance with Section 4 below between 03 November 2021 and 02 December 2021 (the “Promotion Claim Period“).

3.7 – The Cashback Amount will only be paid once a claim has been validated in accordance with Section 4 below. Proof of purchase will be required, including verification of a valid product serial number for the Qualifying Product you have purchased.

3. 8 – The offer is limited to one claim per person, per Qualifying Product purchased.

4. Eligibility Requirements

4.1 – The promotion is open to residents of the UK who are aged eighteen (18) or over.

4.2 – The promotion is not open to employees of the Promoter or its holding or subsidiary companies or agents or members of their immediate families or households or to anyone involved in the administration of the Promotion.

4.3 – This is a consumer only promotion. Any purchases of the Qualifying Products on a trade or wholesale basis are excluded from the Promotion.

4.4 – Any purchases of Qualifying Products as graded goods, ex-display goods, seconds or where they are otherwise known to be imperfect goods, or as replacements, are excluded from the Promotion.

4.5 – No cashback sum can be claimed in respect of Qualifying Products which have been ordered, where that order has been subsequently cancelled. Similarly, no cashback sum can be claimed where you have purchased a Qualifying Product, but have subsequently returned the product. You will not be permitted to claim a cashback amount until 28 days has elapsed since you purchased a Qualifying Product. By submitting a claim, you are confirming and representing to us that you have not cancelled your order for the Qualifying Product and/ or returned the Qualifying Product, in respect of which your claim is made.  If you do receive a cashback sum in respect of a Qualifying Product, contrary to this provision, you agree to refund it to the Promoter.

4.6 – Only purchases of Qualifying Goods directly from a Participating Retailer’s own physical or online stores will be eligible for the cashback sum. Purchases from Amazon are only permitted where the Qualifying Product is sold to you directly by Amazon and not by another seller or retailer using an Amazon website. Any other purchases via Amazon or any other third party auction sites or marketplace sites (such as eBay) are specifically excluded from this promotion.

4.7 – This offer cannot be used in conjunction with any other offers made by the Promoter or its Group which are running during the same period.

4.8 – In claiming a cashback sum, you confirm that you are eligible to do so and eligible to claim. The Promoter may require you to provide proof that you are eligible to make a claim as well as proof of your identity.

5. How to Claim

5.1 – Claims can only be made online by completing the application form which will be made available at https://tvupgrade2021.hisensepromotions.co.uk/.

5.2 – When making a claim you will be required to provide your full name, address, phone number, email address, valid Hisense product code, valid Hisense product serial number and purchase date for the Qualifying Product you have purchased, as well as details of the Participating Retailer from whom you purchased the product. You will also be required to submit a photograph of your current television (which you are upgrading from) along with product details including its model name, manufacturer and age.

5.3 – The Promoter will not accept claims where it suspects that the photograph supplied infringes third party copyright or intellectual property rights or is otherwise unlawful.

5.4 – Proof of purchase must also be provided to make a claim. Proof of purchase must be in the form of a copy of an original receipt for the purchase of a Qualifying Product from a Participating Retailer during the Promotion Purchase Period. Copies of deposit receipts and/ or order confirmations will not be accepted as proof of purchase.

5.5 – We also reserve the right to require you to provide proof of your identity.

5.6 – Claims will only be accepted where: (i) a participant has purchased a minimum of one (1) Qualifying Product from a Participating Retailer during the Promotion Purchase Period; and (ii) at least twenty eight (28) days have elapsed since the Qualifying Product was purchased before a claim is made; and (iii) a participant has completed the online application form, providing all required information, including proof of purchase, a valid product serial number and a photograph of their existing television that they are upgrading from within the Promotion Claim Period.

5.7 – Once a completed application form has been received by the Promoter, the participant will receive a confirmation of receipt by email.

5.8 – Where a claim can be verified, the participant will be notified by email and the cashback sum will be issued within 28 days of validation using the email address you have provided. Cash back sums will be paid in the form of a Virtual Pre-paid Mastercard which will be issued by email. The card will expire 12 months after it is issued, after which any unused funds will be returned to the Promoter. The Promoter reserves the right to cancel or suspend any card issued where it has reason to believe that a cash back sum has been claimed fraudulently or in breach of the requirements detailed in these Terms and Conditions.   

5.9 -Where a claim is rejected or cannot be verified, the participant will be notified by email. Where missing information is needed to verify the claim, the participant will be given a reasonable opportunity to provide the missing information but in all cases any missing information must be provided by not later than 16 December 2021.

5.10 – The Promoter cannot accept responsibility in circumstances where cash back sums are issued in error (e.g. to the wrong email address) where you have provided incorrect or out of date information on submitting your claim.

5.11 – For help with claim applications participants should visit https://tvupgrade2021.hisensepromotions.co.uk/.

6. General Conditions

6.1 – The Promoter will not accept responsibility for claim applications which are lost, delayed in transit, misdirected or which otherwise do not reach the Promoter, as a result of any equipment failure, technical malfunction, systems, satellite, network, server, computer hardware or software failure of any kind, except in cases of negligence, fault or deliberate act or omission of the Promoter or its agents.

6.2 – The Promoter will not accept responsibility for any claim applications which are rejected or cannot be verified within the required timeframes or for any other issues, due to the provision by a participant of incorrect or incomplete information or contact details or bank details.

6.3 – The Promoter reserves the right to carry out investigations and/ or take such other action as may be reasonable under the circumstances, to protect itself from fraudulent and/ or invalid claims, including (without limitation), by requesting Participants to provide additional information and/ or documentation in support of their claim and/ or by seeking verify and/ or validate information and/ or documentation provided with relevant third parties (including retailers). The Promoter reserves the right to reject any claims which (in its reasonable opinion) may be fraudulent or invalid. Where the Promoter has reasonable grounds to believe that a fraudulent or invalid claim has been made, the Promoter reserves the right to refer the matter to any applicable law enforcement authorities.

6.4 – This promotion and these Terms and Conditions do not affect your statutory rights. Faulty and defective products and products which are subject to consumer credit and distance selling transactions can be returned to the retailer for a replacement or refund, as provided for, and in accordance with, the laws in force in the country of purchase.

7. Ownership of and rights to use TV images

7.1 – The Promoter does not claim any rights of ownership in the photograph of your existing television supplied by you (“Image“).  Accordingly, you will retain ownership of all copyright and other intellectual property rights (if any) in the Image. However, by participating in the promotion you agree to grant the Promoter a non-exclusive, worldwide, royalty-free, irrevocable licence, for the full period of any intellectual property rights in the Image, to use, display, publish, transmit, copy, edit, alter, store, re-format and sub-licence the Image for the purposes of market research, administering the promotion and generally for marketing purposes.

8. Data Protection

8.1 – The Promoter is the data controller for all personal information collected via the claim portal (at https://tvupgrade2021.hisensepromotions.co.uk/) and included in promotion claims. The Promoter will only process your personal information for the purposes of running the Promotion, verifying, handling and fulfilling claims, dealing with disputes, investigating fraud and invalid claims and (if you consent) for marketing purposes.

8.2 – We do not anticipate that the Image you provide will include any personal data (such as images of people) however if such personal data is included in the Image you warrant that all necessary consents have been obtained for us to use that personal data for the purposes outlined in clause 7.1 above.

8.3 – The Promoter uses the services of Benamic Unlimited Company (acting as a data processor) as a fulfilment agency to assist it in administering the Promotion and verifying and fulfilling claims in accordance with these Terms and Conditions.

8.4 – Please refer to our Privacy Policy at https://tvupgrade2021.hisensepromotions.co.uk/ for further information as to how the Promoter will process your personal information in connection with this Promotion.

9. General

9.1 – If there is any reason to believe that there has been a breach of these terms and conditions, the Promoter reserves the right, at its sole discretion, to exclude you from participating in the Promotion (or any similar future promotions) or from submitting claims or using the claims portal.

9.2 – The Promoter reserves the right to suspend or cancel the Promotion and/ or to amend these Promotion Terms and Conditions at any time where (in its reasonable discretion) it considers it to be desirable or necessary to do so or where this is necessary due to circumstances beyond its reasonable control.

9.3 – These Terms and Conditions shall be governed by English law, and the parties submit to the non-exclusive jurisdiction of the courts of England and Wales.

These Terms and Conditions were last updated on 19.08.2021.

ANNEX 1

PARTICIPATING RETAILERS

ANNEX 2

QUALIFYING PRODUCTS AND CASHBACK SUMS